Alright, so standard international rates for Money Gram are $9.46 up to $500 and $14.16 from $501 - 1000. And from there it scales differently, and that's not really the point of this story. For whatever reason, {Giant Retail Corporation} decided to do a rollback on the international send fee. So until June 20, a person can send up to $200 for only $8.00. Fair enough; sounds good. However, when I have down time, I like to play around with some of the functions on the touch screens (like "fee quote"). Wow, this intro is getting long.
Anyway, so for $8, you can send up to $200 anywhere in the world. That's kind where the deal ends, though. Because from $201 - 500, the fee scales to $10, and from $501 - 1000, it scales again to $15.50. And most of my customers--especially the ones who send to Yemen and Jordan--tend to send upwards of $500, so there's not really a whole lot of savings going on in the end.
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Had this customer today who came up to pay her car payment with Money Gram Express. She handed me a money envelope and the filled out form and said there was $450 total, and she wanted to take the send fee out of that and send the remainder to Green Tree (so $440.50 for the actual payment + $9.50 to send). I said ok and started keying stuff in, and she answered her phone and started discussing business. Now, before I ever leave the MG screen and go to the actual "total" screen, I like to verify the amount and count out the money because once we put it through the total screen, we can't back out to change any info or even just cancel it, and some days it can be 15 or 20 minutes before CSM comes to abort the whole damn thing so we can start over. So I open the envelope to count the money and check it against the total.
I counted $550. So, I waited for the customer to get off the phone and verified that the amount she wanted to pay was $450. When she gave me an impatient look, I explained about having the extra $100. I gave her back the envelope of money so she could count it for herself.
So she thanked me for being so honest, and the friend who was with expounded upon how lucky she was to have had such an honest cashier (especially since she was on the phone and not paying attention).
What surprises me about this whole thing is how surprised they were that I would give it back or that I would mention it at all. And they're not the first ones to respond that way. Most of the customers I've ever returned extra money have displayed first shock/fear, followed by gratitude, and then a relieved, "because you didn't have to be so honest." All I can think is, "yes, I did."
It's not really something that ever occurs to me not to do. It's not even something that occurs to me as an honest vs dishonest thing. You hand me $10 more than I need, then I'm gonna hand it back. What kind of circles do people run in that such a thing is not only an anomaly, but one which must be lauded with that much praise? Seriously, one lady a while back went so far as to suggest it was God's blessing I was her cashier that day because he knew how tight her money was, and he was watching out for her.
I don't know how to explain it. I guess it just seems sad to me that people have such lowered expectations.